Availability

Flowers are a product of nature; availability is dependent on season and markets. Due to circumstances out of our control your preferred flower varieties may not be available, in this instance we will select an appropriate substitute, which is in keeping of the client’s vision and style.

The size of bouquets can vary depending on shape and size of flowers sourced.


Payment

The preferred method of payment to Le Fleur by Chloe is via direct debit. Le Fleur by Chloes bank details can be found at the bottom of each invoice.

We also accept credit card payments please note: 2.2% surcharge for all manual/over phone credit card transactions apply.


Deliveries

It is the purchaser’s responsibility to ensure all goods delivered to secure addresses (eg - apartments and units) will be received by the recipient. Alternatively, Le Fleur by Chloe will contact the recipient to re arrange a appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Le Fleur by Chloe. The redelivery of goods will incur an additional delivery fee to the purchaser.


Returns on General Orders

Le Fleur by Chloe handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.All floral products unless specified; are a perishable, natural item and flowers life span is dependent on variety, resulting in some flower varieties living longer than others.

Le Fleur by Chloe is not responsible for replacing or refunding flowers which have perished due to environmental factors out of our control including weather.

Le Fleur by Chloe must be notified within three (3) days of purchase of all refunds or returns. Le Fleur by Chloe will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed Le Fleur by Chloe may provide a replacement. The replacement is at the discretion of Le Fleur by Chloe. Le Fleur by Chloe reserves the right to request images of original goods for our records. Replacement flowers will not be given if the original goods have been disposed of or sufficient images have not been produced. Refunds will only be given if a replacement is not suitable for the situation.


By proceeding with the purchase of any product from Le Fleur by Chloe you agree to our terms and conditions.